Multichannel helpdesk, technical support and incident management for companies in Ponta Delgada - guaranteed SLA.
Looking for helpdesk in Ponta Delgada? DevAzor offers end-user support (helpdesk) and IT technical support services for companies in São Miguel, the rest of the Azores and mainland Portugal. As a helpdesk provider in Ponta Delgada, we guarantee fast response, multichannel (phone, email, chat, ticket, Teams/Slack), contractual SLA, and first-contact resolution in over 70% of cases.
About DevAzor
Why choose DevAzor
We combine technical excellence with deep business understanding
Projects delivered
- Solutions in production serving thousands of users
- Web, mobile, AI, DevSecOps and systems integration
- Mainland Portugal, Azores, Europe and North America
Satisfied clients
- Startups, SMEs, large companies and public sector
- Long-term relationships, based on transparency
- Measurable results in our clients' business
Years of experience
- Over a decade delivering production software
- Architecture, AI, DevSecOps and digital transformation
- From bespoke products to enterprise platforms
Numbers that speak
Frequently asked questions
Does the helpdesk speak Portuguese?
Yes. Native European Portuguese. Support also in English and Spanish. For other languages, we can set up specific teams.
What are the service hours?
By default, business hours (9am-6pm, Mon-Fri, Azores time). For enterprise clients, we offer 24/7 with rotating technicians.
Is on-site support included?
Not included by default. We offer it as an additional service, with travel to Ponta Delgada, Lagoa, Ribeira Grande, etc. - typically within 1-2 hours for urgent cases.
Can I integrate with my current tools?
Yes. We integrate with Microsoft 365, Google Workspace, Active Directory, Azure AD, Okta, ServiceNow, Jira, Slack, Teams, and hundreds of other tools. For custom integrations, we do additional development.
Ready to start your project?
Let's talk about your idea, project or challenge.