Multichannel helpdesk, technical support and incident management for companies in Portugal and Europe - contractual SLA.
DevAzor offers end-user support (helpdesk) and IT technical support services for companies in Portugal and Europe. As a helpdesk provider, we guarantee fast response, multichannel support (phone, email, chat, ticket, Microsoft Teams, Slack), contractual SLA, and first-contact resolution in over 70% of cases.
About DevAzor
Why choose DevAzor
We combine technical excellence with deep business understanding
Projects delivered
- Solutions in production serving thousands of users
- Web, mobile, AI, DevSecOps and systems integration
- Mainland Portugal, Azores, Europe and North America
Satisfied clients
- Startups, SMEs, large companies and public sector
- Long-term relationships, based on transparency
- Measurable results in our clients' business
Years of experience
- Over a decade delivering production software
- Architecture, AI, DevSecOps and digital transformation
- From bespoke products to enterprise platforms
Numbers that speak
Frequently asked questions
Does the helpdesk speak Portuguese and English?
Yes. Native European Portuguese and fluent English. For other languages, we can set up specific teams. Multilingual support for companies with distributed teams.
What are the service hours?
By default, business hours (9am-6pm, Mon-Fri, mainland Portugal time). For enterprise clients, we offer 24/7 with rotating technicians, including nights, weekends and holidays.
Is on-site support included?
Not included by default. We offer it as an additional service, with travel to Lisbon, Porto, other mainland Portugal cities, or other European cities - typically within 2-4 hours for urgent cases in Portugal.
Can I integrate with my current tools?
Yes. We integrate with Microsoft 365, Google Workspace, Active Directory, Azure AD, Okta, ServiceNow, Jira, Slack, Teams, Intune, Jamf, and hundreds of other tools. For custom integrations, we do additional development.
Ready to start your project?
Let's talk about your idea, project or challenge.